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Contact Us

We're here to help! Get in touch with our team for any questions, support, or feedback.

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Get in Touch

Have a question, need support, or want to share feedback? We'd love to hear from you!

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Email Us

Send us an email and we'll get back to you within 24-48 hours

πŸ“§innoweb.it@gmail.com
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General Inquiries

Questions about Tuku Market, partnerships, or media inquiries

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Technical Support

Help with your account, listings, or technical issues

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Report Issues

Report inappropriate content, spam, or safety concerns

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Feedback

Share feedback, feature requests, or connect with our community

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Frequently Asked Questions

πŸ’¬How do I contact a seller?

Click the "Contact Seller" button on any listing. You'll need to be logged in to send messages to sellers.

πŸ†“Is Tuku Market free to use?

Yes! There are no listing fees or transaction fees. We're supported by community donations and advertising revenue.

πŸ’³How do payments work?

Tuku Market doesn't process payments. Buyers and sellers arrange payment methods directly - cash, bank transfer, or whatever works for both parties.

πŸ“¦Can I ship items?

Yes! While many items are for local pickup, you can arrange shipping directly with buyers. Be sure to mention shipping options in your listing.

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Quick Response Tips

βœ“Include your username or email in support requests
βœ“For listing issues, include the listing ID or URL
βœ“Check your spam folder for our replies
βœ“We typically respond within 24-48 hours
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Support Tuku Market

Tuku Market is completely free to use with no listing fees or transaction charges. If our platform has helped you buy or sell items sustainably, consider supporting us with a small donation to help us develop new features and improve the service.

PayPal Donation QR Code - Scan to donate to InnowebNZ

Scan with your phone to donate

❀️Donate via PayPal

Every contribution helps us develop new features and keep the platform free